The Center for Accounting Transformation Administrative Policies
RECORD RETENTION POLICY:
It is our policy to retain the following documentation for each of our program offerings for a minimum of 5 years:
For all programs (i.e., group live events, virtual webinars, and online programs), all sales are considered final unless the program has been cancelled (refer to PROGRAM CANCELLATION POLICY). Refunds are not issued if attendees fail to attend or do not complete the required actions to earn CPE credits (e.g., complete all required attendance checks during a webinar).
PROGRAM CANCELLATION POLICY:
The Center for Accounting Transformation reserves the right to cancel an event for unforeseen circumstances or for insufficient enrollment. If an event you registered for is canceled, we will notify you via email at least five days in advance of the scheduled date. You have the option to transfer your fee to another event or to receive a full refund. Please allow 10 business days for refund processing.
COMPLAINT RESOLUTION POLICY:
The Center for Accounting Transformation is committed to complete customer satisfaction. It is our desire to fully meet or exceed client and participant expectations. However, if for any reason participants believe that their program needs were not met, please email us at [email protected] and we will discuss your options for rectifying the situation.
For more information regarding administrative policies such as complaints and refunds, please contact us at [email protected].
COURSE UPDATE POLICY:
We take reasonable measures to ensure that course materials contain the most recent publication, revision, or review date. Courses are revised as soon as feasible following changes to relative codes, laws, rulings, decisions, and interpretations. All learning content are developed by individuals who have represented to have expertise in the subject matter. Courses in subjects that undergo frequent changes will be reviewed by a subject matter expert at least once a year. Other courses will be reviewed every 2 years. For group live and group internet-based programs, the revision or review date is the date of the event
If you believe one of our courses to be inaccurate or outdated, please let us know by emailing us at [email protected].