Transformation Talks: How do you handle being misunderstood in a world that jumps to conclusions?

Difficult conversations don’t have to divide us-they can deepen understanding when approached with dialogue instead of debate.

In this episode of Transformation Talks, host Donny Shimamoto, CPA.CITP, CGMA, explores the nuanced territory of assumed discrimination with Arianna Campbell, shareholder and COO at Boomer Consulting; Ed Kless, co-founder of THRESHOLD and co-host of The Soul of Enterprise Podcast; and Amy Welch, APR, CAE, mission advocacy strategist with the Center for Accounting Transformation and SVP/executive producer at CPA Trendlines.

With growing polarization and cultural misunderstandings creeping into both personal and professional spaces, the conversation zeroes in on how assumptions—especially those of discrimination—can derail relationships and reputations. The guests dive into how we can use curiosity, mindfulness, and authentic dialogue to move forward.

Discussion vs. Dialogue
Kless kicks things off by challenging our language. “Discussion” has its roots in Latin, meaning “to strike,” he notes. In contrast, “dialogue” comes from Greek, meaning “twin telling.” While discussions aim to win, dialogues aim to understand. In high-stakes moments, that difference matters.

Pause Before Reacting
Campbell emphasizes the importance of pausing. “Curiosity is key,” she says. Rather than reacting defensively, she encourages listeners to take a breath, consider alternative perspectives, and seek clarity. “We tend to extend more grace to people we trust,” she notes, suggesting that curiosity can help build that trust with others.

The Impact vs. Intent Conundrum
Shimamoto, founder and managing director of IntrapriseTechKnowlogies LLC and founder and inspiration architect of the Center for Accounting Transformation, shares his own experience with public anxiety after a misunderstood post. Welch, his colleague, reflects on the value of having a communications coworker to think through consequences. Together, they explore how impact and intent can misalign—and how open conversation can help restore understanding.

Grace, Authenticity, and Belonging
The panel agrees that genuine curiosity, mindfulness, and grace are critical to navigating today’s communication minefields. Campbell concludes, “We don’t have to agree to make space for inclusion.”

From managing social media anxiety to maintaining brand authenticity amid misinterpretation, this episode offers not only insight—but tools—for navigating tough conversations in both business and life.

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